Terms and Conditions

The owner of the online store smileo.com is Smileo Teeth Whitening OU (16089870), located at Põhja pst 27a, 10415 Tallinn, Estonia.

These terms and conditions outline the rules and regulations for the use of Smileo Teeth Whitening OU.

By accessing this website we assume you accept these terms and conditions in full.

Do not continue to use Smileo Teeth Whitening OU’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website
and accepting the Company’s terms and conditions.

“The Company”, “Ourselves”, “We”, “Our” and “Us” refers to our Company.

“Party”, “Parties”, or “Us” refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Estonia.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1. Order

After you have made a decision to place the order, you will need to fill up your order information to the order form.
We will need your full name, home address, postal code and the city, email address and a phone number.
After you have filled up the order information, you can continue to the payment.
Please note, that you will have to be over 18 years old to be able to place the order.

All prices are in Euros (€).

2. Payment

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:

Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay and Liisi ID

Latvian bank links: Swedbank, SEB, Citadele and Luminor
Lithuanian bank links: Swedbank, SEB and Luminor
Visa / MasterCard credit card payments
Pay later solutions: Klarna, Liisi ID, INDIVY slice3
NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.

3. Delivery

We ship worldwide.

The order handling time is 1-3 days and the shipping is normally around 2-7 days. The longest possible shipping is up to 2 weeks (14 days).
Our packages are shipped in collaboration with Omniva for Estonia and GLS for International shipping, which means your package will be shipped to the closest pick-up point to your home.

4. Returns policy

If you consider that an item is defective and you are entitled to a replacement or a refund, you must first email help@thesmileo.com and describe your problem.

As a customer you have the right to return your order in 14 days.
The right to return is valid 14 days starting from the day of the pick-up.

In case of return, you will have to inform us to the email address: help@thesmileo.com.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). In this case the cost of the delivery will lay down on us.

Also a package that has not been picked up on time and has been returned to us by the shipping company, will be counted as a returned order.

Returning the product

After you inform us about the order, you have 14 days to return the goods to our warehouse.
The return costs will be paid by you, and it will be your responsibility to return the good undamaged.
Damaged goods will not be refunded.

The condition of the returned product

You will be responsible of returning the goods undamaged.
The refund always depends of the condition of the returned good.
The products will have to be returned in their original packages.
Please contact us, if you want to place a return!

Money will be returned to the customer not later than after 14 days.

5. Guarantee

All of our products are covered by the guarantee following the consumer protection law.
If you have received damaged goods, please contact us immediately : help@thesmileo.com
All rights regarding the refund or repairing the product will be reserved by Smileo.
Any issues, questions or applications regarding the guarantee will have to be sent in ”reasonable time” after receiving the product.
If you contact us in 60 days after the product has been received, the complaint is always legitimate.
If the complaint is justifiable, we will be refunding the (reasonable) shipping costs.
The product will always have to be returned in it’s original package.

6. 100% money back guarantee

We have absolute confidence that our Teeth Whitening Kit actually works, and match your expectations. That’s why we offer 100% Money Back Guarantee.

We guarantee that your teeth will improve by a minimum of 2 shades whiter after using our Teeth Whitening Kit.

In the unlikely event that you find this is not the case with your The Smileo experience please see below.

To qualify for our money back guarantee simply follow the instructions below:

  1. Take a photo of your teeth before using our Teeth Whitening Kit
  2. Take a photo of your teeth after completion of The Kit, along with a photo of the used product
  3. Email our customer experience team (help@thesmileo.com) with the above
  4. Your application will be processed within 3 days of submission

Please remember to submit your application within 30 days of receiving the product/s and that the photos have a valid date and time stamps.

Applications that do not meet this criteria will not be approved for refund. We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence you provide to us.

Please note that our Money Back Guarantee only applies for the first purchase of a Teeth Whitening Kit and excludes all other products/future kit orders.

7. Data privacy

When you purchase our products and place an order, we will need following information:
Full name, home address, phone number and an email address.
We will register your information for the shipping process.
Your information will be forwarded to our shipping register as well as our shipping partner.
Your personal information will be registered and held into Smileo’s register for 5 years, and after that all information will be removed.
We also collaborate with companies, that register and handle the customer information.

8. Cookies

We employ the use of cookies. By using Smile Teeth Whitening OU’s website you consent to the use of cookies
in accordance with Smile Teeth Whitening OU’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

9. License

Unless otherwise stated, Smile Teeth Whitening OU and/or it’s licensors own the intellectual property rights for all material on Smile Teeth Whitening OU. All intellectual property rights are reserved. You may view and/or print pages from https://smileo.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://smileo.com
  2. Sell, rent or sub-license material from https://smileo.com
  3. Reproduce, duplicate or copy material from https://smileo.com

Redistribute content from Smile Teeth Whitening OU (unless content is specifically made for redistribution).

10. Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same
      manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,
      and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long
    as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
    approval of the linking party and its products or services; and (c) fits within the context of the linking
    party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American
      Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from
the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as
the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval
of the linking party and it products or services; and (c) fits within the context of the linking party’s

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website,
you must notify us by sending an e-mail to help@thesmileo.com.
Please include your name, your organization name, contact information (such as a phone number and/or e-mail
address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site,
and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the
    context and format of content on the linking party’s site.

No use of This Is Smileo Ou’s logo or other artwork will be allowed for linking absent a trademark license

11. Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

12. Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

13. Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

14. Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or
other violation of, any third party rights.

15. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge,
we will not be liable for any loss or damage of any nature.