How can I get a refund?

We have absolute confidence that our Teeth Whitening Kit actually works, and match your expectations. That’s why we offer 100% Money Back Guarantee.

We guarantee that your teeth will become by a minimum of 2 shades whiter after using our Teeth Whitening Kit.

In the unlikely event that you find this is not the case with you, please see below.

To qualify for our money back guarantee simply follow the instructions below:

  1. Take a photo of your teeth before using our Teeth Whitening Kit
  2. Take a photo of your teeth after completion of The Kit, along with a photo of the used product
  3. Email our customer experience team (help@thesmileo.com) with the above, don’t forget to add your order number. 
  4. Your application will be processed within 3 days of submission

Please remember to submit your application within 30 days of receiving the product/s and that the photos have a valid date and time stamps.

Applications that do not meet this criteria will not be approved for refund. We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence you provide to us.

Please note that our Money Back Guarantee only applies for the first purchase of a Teeth Whitening Kit and excludes all other products/future kit orders.

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